All new equipment sold by Kenn Fitness is covered by a minimum two year warranty. Equipment is sold for general home use, is warranted for use in a normal habitable building environment. We reserve the right to cancel warranties if equipment is used in a non-standard environment.
If an item develops a fault, please contact us stating the equipment you have and a brief description of the fault. Kenn Fitness will either arrange to (a) send a part for the customer to fit, if this is practical and simply applied or affixed by a reasonable person, or (b) send an engineer to site, or (c) in some instances, ask that the goods be returned to our warehouse for examination and repair or replacement. Goods must be well packaged prior to collection. No goods will be accepted into our warehouse without prior authorisation from Kenn Fitness. Kenn Fitness will then repair or replace the equipment with an equivalent or better model and deliver the goods back to the customer at our expense.
Please note all equipment is warranted for use in Ireland, the UK and the EU.
Please note that all products on the Kenn Fitness website are designed for home use and carry a home use warranty only, unless stated otherwise. Equipment purchased from our website and used in a non-domestic environment will render the warranty null and void unless the equipment description states it is suitable for commercial use.
All customer information will be treated under the terms of the Data Protection Act. We will not pass on your details to other companies. We may identify and inform you of other products and services offered by Kenn Fitness which would be of interest to you. You must tell us if you do not wish us to do so. We do not store credit card details nor do we share customer details with any 3rd parties.
Kenn Fitness take all of our customers seriously and we try to offer them the best possible service available, however if you feel you have something to complain about please contact us at firstname.lastname@example.org
All prices quoted are correct at time of going to press, due to circumstances beyond our control these may change, including rate of Value Added Tax. The price levied will be confirmed at the time of ordering.
We strive to keep the majority of the products listed on our website in stock at all times.
Occasionally some items are out of stock. If you order an item that is out of stock, we will contact you within 48 hours (2 working days) and advise you when the item is due back in or of any comparable product that is available.
Refunds will be made in the original payment method and within 14 days of our receipt of goods. All refunds must be authorised by our staff.
YOUR STATUTORY RIGHT TO CANCEL
You have the right to cancel products purchased from us using distance means and receive a full refund within 14 days of delivery. We must be notified of your intention to cancel in writing or email and the cost to return the goods will be the responsibility of the customer.
We reserve the right to make a deduction from refunding the full purchase price if we believe (on examination of the returned goods) that they exhibit use (including self-assembly and attempts at disassembly). The amount of deduction will be based on the extent of the diminishment in the goods value.
Under the terms of the aforementioned Regulations you have the right to cancel any service (purchased using distance means) we offer and seek a full refund within 14 days beginning the day after the contract is concluded.
Kenn Fitness endeavour to keep product information as up to date as possible. However, specifications are liable to change without notice. Product photographs are intended to illustrate the particular model but may, occasionally, not reflect the product as sold. Unless specifically stated, weights, bars and other accessories shown on photographs are not included – please contact us for further details on any particular product.
While every effort is made to provide accurate and up to date information, Kenn Fitness cannot be held responsible for any errors or omission on our website or brochures. Although Kenn Fitness endeavour to ensure that all pricing information on the website is accurate, occasionally an error may occur and goods may be mispriced. If a pricing error is discovered or an order is placed at the erroneous price we will, at our discretion, either: contact you and ask you whether you wish to cancel your order or continue with the order at the correct price; or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price.
All orders made by you through our website are subject to acceptance by us. We may choose not to accept your order for any reason and providing no payment has been taken nor any explicit acceptance of your order has been accepted, we will not be liable to you or to anyone else in those circumstances.
After submitting an order to us we will send you an order acknowledgement email with your order number and details of the goods that you have ordered. Please note this email is an acknowledgement and is not an acceptance of your order.
For certain goods, information concerning stock availability is not available on the Website.
If you order goods which are not available from stock, we will contact you by email and you will have the option to wait until the goods are available from stock, or cancel your order in accordance with our cancellation and returns policy. In the event your order is cancelled, we will refund any payment already collected from you in respect of that order, in accordance with our cancellation and returns policy.
Any email or other electronic acknowledgement by us of receipt of an order placed by you does not constitute legal acceptance by us of your order.
While every care has been taken to ensure that this website is virus-free, Kenn Fitness accepts no liability for viruses or virus damage as result of using this website.